Help & support
Clear help, right when you need it
Retrieve documents, check the most common questions, or get support if you need a hand. Everything is designed to stay clear from quote to policy.
Clear next steps
Instant document retrieval
Support when needed
Start here
Choose the help route that fits
Most customers come here to retrieve documents, check a common question, or get in touch with support.
Support details
Help with quotes, documents and retrieval
If something looks unclear, start with retrieval or the FAQs. If you still need a hand, our support team is easy to reach.
Email
support@Coverza.com
We usually reply within one business day.
Opening hours
Mon–Sat, 9am–7pm
Closed Sundays & bank holidays.
Common support needs
Retrieving policy documents later
Checking quote or cover timings
Vehicle lookup not found
Understanding eligibility and next steps
Please do not send card details by email.
Quick answers
Common questions, kept clear
Start with the most common support questions. For everything else, you can open the full FAQ or contact the team.
How quickly can I get covered?+
Most customers complete the quote flow in a couple of minutes. After payment, your documents are available instantly and sent by email.
What if my vehicle lookup doesn’t find my reg?+
You can enter make and model details manually and continue. A lookup issue does not automatically mean you are not eligible.
Can I choose exact start and end times?+
Yes. You choose exact start and end times during the quote journey so your cover can fit around your plans.
How do I retrieve my policy documents later?+
Use the Retrieve policy page and enter your policy reference to access your documents again.
Retrieve documents or contact support
Start with retrieval if you already bought cover. If something still looks wrong, contact support and we’ll guide you.
Clear next steps, document access, and support when needed.