Privacy Policy

Coverza is responsible for the personal information collected through this website and related customer journeys.

In this policy, “Coverza”, “we”, “us” and “our” mean the business operating this website and related insurance journeys.

Data controller: Coverza Limited
Registered address: 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA
Contact email: support@Coverza.com

If another insurer, underwriter, claims handler or service provider also processes your information as part of your policy, they may have their own privacy notice as well.

We may collect and process the following categories of information:

• identity details, such as your name, date of birth and policy reference
• contact details, such as your email address, postal address and phone number
• vehicle details, such as registration number, make, model and year
• quote and policy details, including requested cover period, selected product, policy number and document history
• driving and eligibility information you provide during a quote or application
• payment and checkout information, including transaction status and payment provider references
• communications with us, including support messages and retrieval requests
• technical and usage data, such as IP address, browser type, device information, pages visited and interaction data
• cookie and analytics data where these tools are used on the site

We collect personal information in a number of ways, including when you:

• request a quote
• enter vehicle or driver details
• purchase a policy
• retrieve policy documents
• contact support
• browse our website
• interact with our emails or customer communications

We may also receive information from trusted third parties, including:

• payment providers
• insurers and underwriters
• vehicle data and lookup providers
• document storage providers
• analytics, fraud prevention and technical hosting providers

We use your personal information to:

• provide quotes and arrange insurance cover
• check eligibility and support underwriting decisions
• process payments and confirm purchases
• generate, store and deliver policy documents
• help you retrieve policies and certificates later
• respond to support requests and customer queries
• maintain, improve and secure our website and services
• prevent fraud, abuse and misuse of our systems
• meet legal, regulatory and compliance obligations
• keep internal records and audit trails

We process your personal information where we have a lawful basis to do so under applicable data protection law, including:

• contract: where processing is necessary to provide a quote, arrange cover, fulfil a policy or help with retrieval and support
• legal obligation: where we must process information to comply with legal, regulatory or tax requirements
• legitimate interests: where we use information to operate, protect and improve our services, provided your rights do not override those interests
• consent: where consent is required for certain cookies, marketing or similar optional processing

We may share personal information with trusted third parties where necessary, including:

• insurers, underwriters and policy administrators
• payment processors and checkout providers
• email and document delivery providers
• cloud hosting and storage providers
• analytics, fraud prevention and security providers
• customer support and communications providers
• professional advisers, auditors and legal advisers
• regulators, law enforcement or public bodies where required

We do not sell your personal information. We only share information where there is a valid reason to do so.

Payments are processed through third-party payment providers. We do not store full card details on our own systems unless explicitly stated otherwise.

When you make a payment, the payment provider may collect and process your information in accordance with its own privacy notice and security procedures.

If you purchase cover, we may email you policy documents and make them available for later retrieval using information such as your policy number and email address.

We use this information to verify requests, resend documents and keep your policy journey clear and accessible.

We may use cookies and similar technologies to run the website, remember preferences, understand usage and improve performance.

Some cookies are essential for the site to function. Others may be optional, such as analytics or marketing cookies, and may only be used where required consent has been given.

You should also provide a separate cookie policy or cookie banner if your site uses non-essential cookies.

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including:

• providing quotes and policies
• supporting document retrieval
• resolving disputes and complaints
• meeting regulatory and legal retention requirements
• maintaining financial and audit records

Retention periods may vary depending on the type of data, the product, and applicable legal or regulatory obligations.

Some of our service providers may process information outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place to protect personal information, such as recognised transfer mechanisms or contractual protections where required.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, encryption, secure hosting, monitoring, authentication and limited access to data on a need-to-know basis.

No online system is completely secure, but we work to keep your information appropriately protected.

Depending on applicable law, you may have rights in relation to your personal information, including the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your data in certain circumstances
• request restriction of processing in certain circumstances
• object to certain processing
• request transfer of your data where applicable
• withdraw consent where processing relies on consent
• complain to a supervisory authority

To exercise any of these rights, contact us using the details set out below.

Our website and services are not intended for children except where a specific product journey lawfully requires learner-driver or similar data. Where such products are offered, the information must still be provided lawfully and accurately.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy notices separately.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process information.

The latest version will always be published on this page, together with the updated date shown near the top.

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Email: support@Coverza.com
Address: 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA

You can also visit our Help & Support or Contact pages.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the Information Commissioner’s Office in the UK.